FAQS

HOW DO I BOOK AN APPOINTMENT?

DUE TO THE CORONAVIRUS I'M NOT CURRENTLY ACCEPTING APPOINTMENTS UNTIL GUIDELINES PERMIT. YOU CAN PRE-BOOK VIA INSTAGRAM OR EMAIL ME ON LASHESBYFRAN@MAIL.COM. A £10 NON-REFUNDABLE DEPOSIT IS REQUIRED ON BOOKING, IF THE BOOKING IS CANCELLED BY MYSELF THIS WILL BE RETURNED. 

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CAN I CANCEL MY APPOINTMENT?

i REQUIRE 48 HOURS NOTICE TO CANCEL ANY APPOINTMENT AND TO REARRANGE THEM. Your deposit will still be secured if the cancellation request is made no later than 48 hours prior to your appointment.

 

DO I NEED A PATCH TEST?

 

a patch test is required at least 48 hours before your appointment

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do you offer aftercare?

 

eyelashes do's: 

brush lashes daily

clean lashes with a mix of baby shampoo and water

use only water based makeup remover

remoVE makeup around the eye with a cotton swab

ALWAYS HAVE YOUR EXTENSIONS REMOVED BY A LASH TECHNICIAN

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EYELASHES DON'TS:

DON'T GET LASHES WET FOR THE FIRST 24 HOURS

DON'T USE OIL BASED EYE PRODUCTS, CREAMS OR MASCARA

DON'T PERM, TINT OR US EYELASH CURLERS

BE CAREFUL TO AVOID PULLING EXTENSIONS OR RUBBING EYES

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HENNA BROWS:

IF ANY REDNESS OR IRRITATIONS OCCURS APPLY DAMP COTTON WOOL COMPRESS. IF THIS DOESN'T HELP SEEK MEDICAL ADVICE

STRONG UV LIGHT CAN FADE THE TINT QUICKER

AVOID EYE MAKEUP FOR 12 HOURS

AVOID TOUCHING AND RUBBING AND TOUCHING EYES STRAIGHT AFTER APPLICATION

DO NOT HAVE A HOT BATH OR SHOWER, OR USE A SAUNA, STEAM ROOM OR SWIMMING POOL FOR 24 HOURS

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LASH-LIFT:

THE BEST THING A BOUT LASH LIFTING IS IT IS VERY LOW MAINTENANCE

FOR THE FIRST 24 HOURS NO WATER ON THE EYE LASHES OR NEAR THE EYES

USE OIL FREE MAKEUP REMOVER

DON'T RUB EYES WHEN WASHING YOUR FACE, ALWAYS PAT THE LASHES DRY

NO STEAM ROOMS OR SAUNAS FOR 48 HOURS

DON'T HAVE A HOT STEAMY BATH OR SHOWER FOR 48 HOURS

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BROW LAMINATION:

DO NOT GET YOUR EYEBROWS FOR 24 HOURS

DO NOT RUB YOUR EYEBROWS

AVOID ANY OIL-BASED CREAMS OR LOTIONS FOR 24 HOURS

TREATMENT CANNOT BE REPEATED FOR 6 WEEKS

IF YOU WANT TO REVERSE THE TREATMENT, SIMPLY BRUSH YOUR EYEBROWS BACK IN TO PLACE

TO KEEP THE LOOK SIMPLY BRUSH BROW IN TO PLACE CREATED BY YOUR TECHNICIAN

AFTER 48 HOURS WHEN WASHED, GENTLY DAB YOUR EYEBROWS DRY AND USE A DISPOSABLE BRUSH YOU CAN BRUSH THE HAIR IN TO PLACE

TO KEEP YOUR BROWS NOURISHED, USE VASELINE OR LASH SERUM

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SHIPPING & RETURNS

You may return any faulty items within 14 days in the original packaging and unused condition. We offer an exchange or credit note to spend on our online store. We are unable to process refunds at this moment. Any returns requests must be made within 48 hours to lashesbyfran@mail.com. DUE TO HYGIENE PURPOSES WE CAN'T ACCEPT RETURNS FOR USED ITEMS.

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