FAQS
HOW DO I BOOK AN APPOINTMENT?
DUE TO THE CORONAVIRUS I'M NOT CURRENTLY ACCEPTING APPOINTMENTS UNTIL GUIDELINES PERMIT. YOU CAN PRE-BOOK VIA INSTAGRAM OR EMAIL ME ON LASHESBYFRAN@MAIL.COM. A £10 NON-REFUNDABLE DEPOSIT IS REQUIRED ON BOOKING, IF THE BOOKING IS CANCELLED BY MYSELF THIS WILL BE RETURNED.
CAN I CANCEL MY APPOINTMENT?
i REQUIRE 48 HOURS NOTICE TO CANCEL ANY APPOINTMENT AND TO REARRANGE THEM. Your deposit will still be secured if the cancellation request is made no later than 48 hours prior to your appointment.
DO I NEED A PATCH TEST?
a patch test is required at least 48 hours before your appointment
do you offer aftercare?
eyelashes do's:
brush lashes daily
clean lashes with a mix of baby shampoo and water
use only water based makeup remover
remoVE makeup around the eye with a cotton swab
ALWAYS HAVE YOUR EXTENSIONS REMOVED BY A LASH TECHNICIAN
EYELASHES DON'TS:
DON'T GET LASHES WET FOR THE FIRST 24 HOURS
DON'T USE OIL BASED EYE PRODUCTS, CREAMS OR MASCARA
DON'T PERM, TINT OR US EYELASH CURLERS
BE CAREFUL TO AVOID PULLING EXTENSIONS OR RUBBING EYES
HENNA BROWS:
IF ANY REDNESS OR IRRITATIONS OCCURS APPLY DAMP COTTON WOOL COMPRESS. IF THIS DOESN'T HELP SEEK MEDICAL ADVICE
STRONG UV LIGHT CAN FADE THE TINT QUICKER
AVOID EYE MAKEUP FOR 12 HOURS
AVOID TOUCHING AND RUBBING AND TOUCHING EYES STRAIGHT AFTER APPLICATION
DO NOT HAVE A HOT BATH OR SHOWER, OR USE A SAUNA, STEAM ROOM OR SWIMMING POOL FOR 24 HOURS
LASH-LIFT:
THE BEST THING A BOUT LASH LIFTING IS IT IS VERY LOW MAINTENANCE
FOR THE FIRST 24 HOURS NO WATER ON THE EYE LASHES OR NEAR THE EYES
USE OIL FREE MAKEUP REMOVER
DON'T RUB EYES WHEN WASHING YOUR FACE, ALWAYS PAT THE LASHES DRY
NO STEAM ROOMS OR SAUNAS FOR 48 HOURS
DON'T HAVE A HOT STEAMY BATH OR SHOWER FOR 48 HOURS
BROW LAMINATION:
DO NOT GET YOUR EYEBROWS FOR 24 HOURS
DO NOT RUB YOUR EYEBROWS
AVOID ANY OIL-BASED CREAMS OR LOTIONS FOR 24 HOURS
TREATMENT CANNOT BE REPEATED FOR 6 WEEKS
IF YOU WANT TO REVERSE THE TREATMENT, SIMPLY BRUSH YOUR EYEBROWS BACK IN TO PLACE
TO KEEP THE LOOK SIMPLY BRUSH BROW IN TO PLACE CREATED BY YOUR TECHNICIAN
AFTER 48 HOURS WHEN WASHED, GENTLY DAB YOUR EYEBROWS DRY AND USE A DISPOSABLE BRUSH YOU CAN BRUSH THE HAIR IN TO PLACE
TO KEEP YOUR BROWS NOURISHED, USE VASELINE OR LASH SERUM
SHIPPING & RETURNS
You may return any faulty items within 14 days in the original packaging and unused condition. We offer an exchange or credit note to spend on our online store. We are unable to process refunds at this moment. Any returns requests must be made within 48 hours to lashesbyfran@mail.com. DUE TO HYGIENE PURPOSES WE CAN'T ACCEPT RETURNS FOR USED ITEMS.